The Pros and Cons of Travel Reviews

Leaving a Review

We have long come to enjoy reading/writing travel reviews on Tripadvisor.com and Oyster.com or rating hotels and experiences through Expedia.com, Lastminute.com.au and Wotif.com. However, more and more of us are starting to share our experiences and reviews with the companies directly via social media. Is this due to the company’s quick response rate to social media comments? Or the transparency social media demands of them?

This could also be a reflection of the times. Social media is now a main source of communication for most people. Social media is most likely the first place people go to share their good or bad experiences with those they care about. The feedback is delivered quickly and directly, and then opened for others to join the conversation.

The Pros and Cons

Review Websites

311532-expedia-hotels-for-iphone
Source: Pcmag.com
th
Source: Reliableindex.com

“The trouble is that there is no way of proving how many of its reviews are genuine and how many are the work of fraudsters with axes to grind or hoteliers blowing their own trumpets” Mark Palmer.

Pros

Cons

Traveller first hand experiences

Helps in the decision making process when booking your holiday

Feature traveller photos

They highlight the pros and cons of an attraction, hotel or experience

The owner/operator can leave comments to explain any discrepancies in a travellers experience

Businesses are now made accountable for every misdemeanour

Quick and easy to write or read a review

Anonymity (using a user name)

We cannot be sure the review are genuine or left by those in the industry

The owner/operator may leave poorly thought out comments to explain any discrepancies (see review below)

New business owners have reputations online before they even take over an existing business

The reviewer cannot respond to the business reply

When researching a hotel/restaurant overseas, they may not actually exist when you get there

respond-hotel-reviews-2
Source: Reviewtrackers.com

Reviews on Social Media

social-icons
Source: Iconion.com

Pros

Cons

Direct contact with the business

   The message is seen by your friends immediately

 Word of mouth travels fast on social media

The businesses will be transparent with their communication as it will be seen by all that follow them

 Other people that may have had a similar experience can participate in the discussion

It gives the business the opportunity to get people interacting with their brand online

  Posting messages on social media can be misinterpreted

The business may never respond

You may receive backlash from other users

The business account could be a fake

You could risk ruining a business’s reputation if the review is negative

You could be disappointed with the response

You may come off looking like the bad guy, if you are too harsh and don’t think out your review thoughtfully

Final thoughts

“…user-generated travel information, shared travel experiences on social media are often considered more reliable than information provided by tourism organizations and private sector businesses” Myunghwa Kang & Michael A. Schuett

Personally, I like to leave reviews on Tripadvisor. I like to think it will help people decide to visit or stay somewhere. I also use reviews as a way of previewing a destination or service.

Let’s keep reviews online honest and reliable for all of us travellers out there. Please let me know of any reviews you have found to be dishonest or helpful in the comment section below.

390743_10150494133699402_1388584623_n
Authors Image

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s